For UK plumbers, heating engineers and electricians
Opsmate gives you your own website and an assistant that answers your WhatsApp. It takes the details, sends the request to your phone, and you accept and quote in a tap.
How it works
On WhatsApp or the chat on your website, at 7am or 11pm. Your assistant replies straight away, so they do not ring the next plumber on the list.
What the job is, the postcode, a photo, how urgent it is and a time that suits them. It checks the postcode is one you cover.
The request lands on your WhatsApp and in your app. Accept it, ask a question, or send a proper quote in a minute.
The customer opens your quote, taps Accept and book, and the job lands in your schedule at the time they picked.
Your website
Your services, the areas you cover, your hours and a way to get in touch that works at any hour. No price lists, no forms that go nowhere: every visitor is one tap from your assistant.
Requests
No more “can you give me a ring?”. Each request lands with the job, the postcode, photos, how urgent it is and the time they would like, plus the whole chat if you want to read it.
Quotes
Add labour and materials, VAT if you are registered, and send it on WhatsApp. The customer gets a clean page with your name on it and accepts with one tap. You see when they have opened it.
Schedule
Booked jobs in one place, with the postcode on each, so you can plan your day around the van. Phone bookings go in with a couple of taps.
The rules we never break
These are built into Opsmate, not settings someone can switch off by accident.
Every price comes from you, in a quote you write and send. If a customer asks how much, the assistant says you will quote and takes the details.
Your assistant offers times from your working hours, but a job is only booked when you accept it or the customer accepts your quote.
If someone mentions a gas smell or carbon monoxide, they are told to leave and call the National Gas Emergency Service on 0800 111 999 straight away, and you are alerted as urgent.
Built for UK GDPR. The assistant always says it is an AI, details are only used to run your jobs, kept for a set time and deleted on request. Never sold.
FAQ
Anything else, ask us when we show you the demo.
Yes. The assistant says so in its first message, and tells customers that you read every enquiry. People mostly care that someone answers quickly and that the real tradesperson follows up.
It says it does not know and passes the question to you. It only works from the facts you have given it about your business: your services, areas, hours and how you like to work.
Your assistant runs on a WhatsApp Business number set up for your business. Your own mobile stays yours: that is where your new requests and buttons arrive.
No. You can accept, ask for details or suggest a new time with the buttons on WhatsApp. The app is there when you want to write a quote, see your week or check who has paid.
Yes. Your site works on its own address on Opsmate straight away, and we can point a domain you already own at it.
It depends on what you need. Have a look at the demo, then we will go through it with you, in person or on the phone.
Be the customer on one screen, the tradesperson on the other, and watch a request go from chat to quote.